Skip to Main Content

Important Notice

If you are traveling outside of the Southeastern United States, please be advised that all “Pay at the Pump” gas purchases will require your PIN number. When asked if your card is a “Debit” card, please select “YES” and enter your PIN number.

Brannen Bank Accessibility Statement

At Brannen Bank, we are committed to the needs of all customers – including those with disabilities. We are always working to enhance our site and increase accessibility and usability for all of our customers.

Reasonable Accommodations

Individuals who need a reasonable accommodation to access Brannen Bank products and services should email customerservice@brannenbanks.com or call a local branch office, to provide the date on which the reasonable accommodation is needed and information about the nature of the requested accommodation. Requests should include contact information such as email address or telephone number where you can be reached. Never provide your full account number in an email. Depending on the nature of the request, Brannen Bank may need sufficient notice to provide a reasonable accommodation.

ATMs

Brannen Bank ATMs take into consideration the needs of customers with disabilities.

  • Audio Capability: Access by plugging in a standard headset – you will be guided through your transaction while the screen appears blank. A Braille sticker on all ATMs directs vision-impaired customers to the audio jack.
  • Design features: ATMs meet height, reach requirements to support wheelchair accessibility, and are fully compliant with ADA Guidelines.

Online Accessibility

Brannen Bank has an ongoing commitment to assure that online and mobile banking is easy for all our customers to use, including those with disabilities. We continually enhance the accessibility and usability of our website based upon standards by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0. If a user with a disability experiences accessibility issues with our website, please notify us by calling us at (352) 726-1221 or (877) 726-1221 or emailing customerservice@brannenbanks.com. In your communication to us, please specify the nature of the accessibility difficulty, including the URL/web address that may have presented an accessibility challenge. There are several accessibility features on your computer and mobile device that can help maximize the comfort of your online experience. Things like:

  • Increasing the size of the text on the screen
  • Magnifying the contents on the screen
  • Enabling high-contrast text
  • Having the words on the screen read out loud to you

For help on customizing any of these features, choose the appropriate websites for your operating system and/or browser shown below.

Operating Systems

To modify system colors, text size or to enable text to speech, visit the appropriate website for your operating system.

Brannen Bank always recommends using the latest version of your browser and your assistive technology when accessing our website and online banking.

Third-Party Websites

Brannen Bank’s website may contain links to webpages hosted by third parties. Brannen Bank does not make representations regarding the accessibility of third-party websites and is not able to remediate accessibility barriers on such websites.

Feedback

We are always working to ensure that our products and services are accessible to everyone in our communities, including individuals with disabilities. If you have an idea or question about accessibility support services at Brannen Bank, please contact a customer service representative at (352) 726-1221 or (877) 726-1221, or by email at customerservice@brannenbanks.com.